I got two items in the mail yesterday. My insurance company sent me a notice that they paid a bill for a doctor I don't recognize and for whom I owe a copay. The hospital sent me an invoice for "recurring outpatient" with no dates of service or other details.
I ask you, how is a person supposed to deal with this?
It means getting on the phone with the insurance company and the hospital, taking copious notes, making sure I get the names of the people I speak with and dating my notes so that when it happens again, I have concrete information to back myself up.
Isn't it enough that I have metastatic cancer? Do I also have to spend hours of my precious time dealing with medical paperwork?
The short answer is Yes.
Why can't the companies do things right the first time?
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